Cricex Terms & Conditions – Platform Usage Policy

By using the Cricex (cricex.wine) website, you agree to these Terms & Conditions. Cricex is an internationally licensed online betting and gaming platform operated specifically for users in Bangladesh.

These Terms & Conditions constitute a legally binding agreement between Cricex and the user. By creating an account, playing any game, or placing a bet on the platform, you confirm that you have read, understood, and agreed to these terms.

These Terms & Conditions have been written in English. In the event of any discrepancy, Cricex's original legal documentation shall prevail. Cricex operates at all times on the principles of transparency and fairness.

To create an account on Cricex, the following conditions must be met:

• You must be at least 18 years of age. Cricex strictly prohibits minors from participating in any gaming activity.
• Only one account may be registered per individual. Creating multiple accounts will result in all associated accounts being closed.
• All information provided at the time of registration must be accurate and up to date.
• Your account is for personal use only — sharing it with anyone else is not permitted.
• Keeping your password confidential is entirely your responsibility.

As part of KYC (Know Your Customer) verification, Cricex may request a national ID, passport, or other documents at any time. Cricex reserves the right to withhold withdrawals if the required documents are not submitted.

The following rules must be strictly followed when betting and playing games on Cricex. These Terms & Conditions apply to all forms of Sports Betting, Live Casino, and slots games.

• Once a bet is confirmed, it cannot be changed or cancelled.
• Odds may change before a match or event begins — the odds at the time of bet confirmation will apply.
• If a game is interrupted due to a technical issue, Cricex will work to provide an appropriate resolution.
• If suspicious betting patterns are detected, Cricex reserves the right to hold payments pending investigation.
• Attempting to benefit from software bugs or glitches is strictly prohibited.
• Cricex is not liable for any losses resulting from network delays during live betting.

Betting on cricket, football, tennis, and other sports follows international Sports Betting regulations. In the event of any dispute over a match or event outcome, Cricex's decision is final.

The following Terms & Conditions apply to all transactions on Cricex. Please follow these rules to ensure smooth and timely payments.

• The minimum deposit amount is ৳500. The minimum withdrawal amount is ৳1,000.
• Deposits via bKash, Nagad, and Rocket are instant. Withdrawals are typically processed within 15–30 minutes.
• KYC verification must be completed before any withdrawal can be processed.
• Withdrawals must be made via the same method used for the original deposit — this is mandatory as part of our anti-money laundering policy.
• Cricex charges no withdrawal fees. However, your mobile banking operator's own charges may apply.
• Multiple withdrawal requests may be submitted on the same day.

Cricex complies with Anti-Money Laundering (AML) regulations. If a suspicious transaction is detected, the payment may be temporarily placed on hold for security purposes and additional documentation may be requested.

All Cricex bonuses and promotions come with specific terms. Please read these Terms & Conditions carefully before claiming any bonus.

• The welcome bonus is for new members only and can be claimed once per account.
• To withdraw bonus funds, you must meet the specified wagering requirements (typically 10–30x).
• Wagering requirements must be met within 30 days of receiving a bonus, or the bonus will be forfeited.
• Multiple bonuses cannot be used simultaneously unless explicitly stated otherwise.
• Bonuses cannot be transferred to another account.
• Cricex reserves the right to modify or cancel any promotion at any time.

To learn more about Cricex bonuses, Bonus Page Each bonus may be subject to its own specific terms and conditions.

The following activities are strictly prohibited on Cricex. Violations may result in account termination and legal action.

• Betting using money laundering proceeds or funds from illegal sources.
• Bonus Abuse through the creation of multiple accounts.
• Using automated software, bots, or scripts to play games.
• Attempting to gain unauthorized access to another user's account.
• Attempting to hack or carry out a cyberattack on Cricex's systems.
• Exploiting bugs or vulnerabilities in the game software to gain an unfair advantage.
• Betting on behalf of or in the name of a minor.
• Collusion or coordinated fraud with other users.

Cricex's security team monitors for suspicious activity 24/7. Any unusual behavior detected will be acted upon immediately.

Cricex reserves the right to temporarily suspend or permanently close an account under the following circumstances:

• Serious violation of the Terms & Conditions.
• Failure to complete KYC verification or providing false information.
• Suspicious or fraudulent activity.
• Violation of anti-money laundering policy.

Users may voluntarily close their account at any time. If a balance remains and wagering requirements have been met, a withdrawal can be processed.

Cricex believes gaming is purely for entertainment. We take every user's mental and financial well-being seriously. Responsible gaming is a core part of the Cricex Terms & Conditions.

• Users can set daily, weekly, or monthly deposit limits.
• You can take a break from betting for a set period using the self-exclusion option.
• Enabling the Reality Check feature will send you periodic reminders about your time spent and amount wagered.
• If you experience any gaming-related issues, please contact Cricex Support immediately.

To learn more about responsible gaming, visit our Responsible Gaming page.

Cricex takes the privacy of your personal information very seriously. Under our Terms & Conditions, your data will never be sold or shared with third parties.

• Your information is used solely for account verification, payment processing, and customer support.
• All data is protected with 256-bit SSL encryption.
• We may be required to share information with regulatory authorities to comply with legal obligations.
• You may request deletion of your personal data at any time.

For more details, visit our Privacy Policy here.

Cricex may update these Terms & Conditions at any time. For significant changes, a notification will be sent to your registered email address. Continued use of the platform following any update constitutes acceptance of the new terms.

If you have any questions about these Terms & Conditions, please contact us:

Cricex's customer support team is available 24/7 and ready to assist you. Reach out via live chat and expect a response within an average of 5 minutes.