Cricex Privacy Policy – Your Data Is Completely Safe With Us

Under cricex's Privacy Policy, we only collect the information needed to provide you with the best possible service. No unnecessary data is ever collected.

The following information may be collected when you register and use the Cricex platform:

Cricex's Privacy Policy makes it clear that your data is used solely for specified purposes. We never use your information for anything beyond what is stated.

• Account creation & management – to complete registration and keep your account secure.
• Payment processing – your mobile banking details are used solely to securely process deposits and withdrawals.
• Identity verification – confirming your age and identity as part of the KYC process.
• Customer support – your account information is accessed to resolve support requests efficiently.
• Fraud prevention – detecting unusual activity to keep your account secure.
• Personalised experience – recommending games, bonuses, and promotions tailored to your preferences.
• Legal compliance – retaining data required to meet regulatory obligations.

Cricex never shares your data with third parties for marketing or advertising purposes. This is one of the core principles of our Privacy Policy.

Cricex's privacy policy is straightforward – your personal data is never sold or shared unnecessarily. However, data may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to process transactions is shared with payment gateways such as bKash, Nagad, and Rocket.
• KYC Partner: Certain information may be shared with licensed verification services for identity verification purposes.
• Legal Authorities: Disclosure of data is mandatory when required by a court order or a legitimate request from a regulatory authority.
• Fraud prevention: Information may be shared with relevant authorities in cases of suspected cybercrime or money laundering.

All third parties with whom data is shared are bound by contract under our Privacy Policy. They may not use your information without cricex's authorization.

Cricex uses cookies and similar technologies to enhance your experience. Below is a detailed overview of how cookies are used in accordance with our Privacy Policy:

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Functional Cookies: These cookies remember your preferred language and display settings.
• Analytics Cookies: Anonymous data is collected to understand which sections of the site are most frequently used.
• Session Cookies: Automatically deleted when you close your browser.

Cricex does not use any third-party advertising trackers. Monitoring users' browsing habits is strictly prohibited under our Privacy Policy.

Under cricex's Privacy Policy, your data is never retained longer than necessary. Retention periods are outlined below:

Once the retention period expires, all data is securely and permanently deleted. Some data may need to be kept longer due to legal obligations, but this always falls within cricex's privacy policy.

Cricex believes you should have complete control over your own data. Under our Privacy Policy, you have the following rights:

• Right to know: You can request to see what information cricex holds about you.
• Right to Rectification: You may request a correction if any of your information is inaccurate.
• Right to Erasure: You can request deletion of your data after closing your account (except where required by law).
• Right to restrict processing: You may request that we stop using your data for specific purposes.
• Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may object to the processing of certain types of your personal data.

Cricex employs industry-leading security measures to protect your data. The following technical safeguards are in place to enforce our Privacy Policy:

• 256-bit TLS/SSL encryption – all data transmissions are fully secured.
• Two-factor authentication (2FA) – to prevent unauthorised access to your account.
• Regular security audits – conducted by independent third-party experts.
• Firewall & intrusion detection – real-time protection against cyber attacks.
• Data masking – sensitive information remains partially hidden even within internal systems.
• Restricted staff access – only authorized personnel can access relevant data.

In the event of a data breach, cricex will notify affected users within 72 hours and take all necessary action.

Cricex strictly prohibits anyone under the age of 18 from using the platform. In line with our Privacy Policy, collecting data from minors is entirely prohibited.

• Age verification is mandatory at the time of registration.
• Accounts will be immediately suspended if a user is suspected to be a minor.
• Any data found to belong to a minor will be deleted immediately upon discovery.
• Parents or guardians may raise concerns regarding a minor's account.

Cricex may update this Privacy Policy from time to time. We will notify you via your registered email before any significant changes take effect.

• The date of any update will always be displayed at the top of the page.
• For major changes, you will be notified at least 30 days in advance.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
• Previous versions of the Privacy Policy will be archived for reference.

Cricex is committed to full transparency. If any changes are made to the Privacy Policy, we will notify all users in a timely manner.

For any questions, concerns, or requests regarding the Privacy Policy, contact cricex directly. Our privacy team is always ready to help.

• Email: support@cricex.wine
• Response Time: Within 30 business days
• Live Support: 24/7 chat support available